At pioneersurgicals.com , we provide world class shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.
We completely understand that once you buy merchandise online, the biggest question usually is "Where is my stuff?" - well at wheelchairindia.com, we address that worry by promising you "No Anxiety Shipping". This means that once you have bought a product at our site, we take care of everything so you don't have to be anxious about anything.
Each order we receive will be processed within 24 working hours, and you will hear from us at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered. And of course, any questions along the way just contact our customer support and we will resolve your problem right there.
We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.
Please Note: The delivery timeframe mentioned on product details is estimated. Actual delivery time depends upon logistics partner, address where the order needs to be delivered and courier issues and other circumstances that might effect delivery. You can rest assured that you are completely protected as a shopper at wheelchairindia.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.
At pioneersurgicals.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e. Wrong Size, Wrong Color, Wrong Quantity, Defective,Damaged, Or Significantly different from the description given on the site.
You are completely protected. pioneersurgicals.com offers a 7 days return guarantee for all such items. However, for some products, the sale is a final sale. We will also not be able to accept the return if product Is used/worn or altered Exhibits physical damage to the box or to the product Is returned without original packaging and accessories Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about wheelchairindia.com Return Policy, please refer to the Frequently Asked Questions below.
FREQUENTLY ASKED QUESTIONS :
1. What is the return period of an item?
Items should be returned within 7 days of receiving the product. The return period of the product is mentioned along with the product description.
2. How do I initiate a return and what happens afterwards?
Return request is reviewed by pioneersurgicals.com. After approval, pickup of the product is arranged through our courier partner. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us. After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
3. How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
4. Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.200 in the form of Coupons.
5. My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at pioneersurgicals.com/trackorder too.
6. When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written pioneersurgicals.com order number on the package.
While, we try to ship out every order that has been successfully placed with pioneersurgicals.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
Product No Longer Available Or Temporarily Out Of Stock Limitations On Quantities Available For Purchase Restrictions On Quantity Or Number Or Orders As Per T&C Inaccuracies Or Errors In Product Or Pricing Or Promotion Information Problems Identified By Our Credit And Fraud Avoidance Department Inaccurate Or Insufficient Address Non-Serviceable Locations.
At times we may also require additional verification's or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
Cancellations by The Customer
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us. Learn More About How To Cancel Your Order.
We respect your privacy
At pioneersurgicals.com, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.
We want users to:
1. Feel comfortable using our Site.
2. Feel secure in submitting information to us.
3. Know that by using our Site you are consenting to the collection of certain data.
We only collect the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Site and other sites accessible from them. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.
The Terms and Conditions contained herein along form an agreement regulating our relationship with regard to the use of “www.pioneersurgicals.com” by you.
Please read this agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time.
Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.
"Agreement" means the Terms and Conditions (T&C) contained herein under the pioneersurgicals.com brand name. It will also include references to this agreement as and when amended, notated, supplemented, varied or replaced.
“Website” means the “pioneersurgicals.com” owned and operated by PIONEER SURGICALS, which provides a venue to the users of pioneersurgicals.com to buy the products listed / displayed at pioneersurgicals.com.
"Affiliate" being a corporate entity, means any entity, which controls, is controlled by, or is under the common control of the Company and being an individual, means any entity, which is controlled by the Company.
“Customers/User/You” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale by pioneersurgicals.com by placing its order on this website.
“Product's” connotes the goods, services promoted / displayed on the website and offered for any use / sale.
This Website is only a venue where Users may meet and interact with us for their sale and purchase transactions.
The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to product(s) and services, etc., over which we have complete control and same may be the subject to change.
The agreement between you and pioneersurgicals.com is subject to the following terms and conditions :-
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted.
By using the shopping services of pioneersurgicals.com, you agree to be bound by the Terms and Conditions.
All prices, unless indicated otherwise are in Indian Rupees.
pioneersurgicals.com has endeavoured to ensure that all the information on the Website is correct, but pioneersurgicals.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall pioneersurgicals.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall pioneersurgicals.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, pioneersurgicals.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond pioneersurgicals.com's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.